For months, the founders failed to resolve a flaw in the algorithm, which set up back-to-back jobs for cleaners without accounting for the transit time. Cleaners traveling from Brooklyn to New Jersey would often be allotted 30 minutes to cross Manhattan, for instance, which New Yorkers know is a near-impossible feat. Despite repeated requests from the client services team, which handled complaints from the cleaners, it took months before the engineering team prioritized updating the algorithm.

Source : Why Homejoy Failed — Backchannel — Medium