A Japanese insurance company has decided to get rid of 34 jobs and instead get artificial intelligence to take over assessing medical insurance claims over the phone.Starting from January 2017, Tokyo-based Fukoku Life Insurance Mutual Company is handing over the roles of 34 human insurance agents to IBM Watson Explorer, which is a cognitive search and content analysis platform that uses machine learning and language processing to analyse data for trends and patterns.

Source : Robots taking over jobs: Japanese insurance claim agents now being replaced by IBM Watson