“With Google’s AI assistant making calls on our behalf, I worry it will become easier for us to abuse small businesses. If it’s as simple as telling Google Duplex to make an appointment, it’s just as easy to constantly reschedule or not show up altogether because there’s no connection between you and the human worker who picked up the phone to arrange your reservation. You don’t feel bad for the number of requests and changes when someone (or something) else is doing it for you”.

Source : Google Duplex is Silicon Valley’s latest experiment at the expense of the service industry – The Verge